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SALES TRACK
Who Should Attend:
Home health care directors/administrators/owners, home care company managers or owners and staff who are involved in the business development of customers in a home health agency or home care staffing branch or company.
What We Cover:
Sales Missions, Strategies & Goal Setting Techniques
Success Activity Results Metrics
Best Practices in Sales of Home Health and Home Care Staffing Services
Where the Home Health and Home Care Staffing Sales Opportunities Can Be Found
Selling to Private Duty Clients
Selling to Referral Sources
Selling to Facilities and Government
Successful Prospecting & Target Account Management
Successful Phone Selling Techniques
Building Successful Phone Scripts
Warming Up The Cold Call
Prospect Objection Management
Successful In-Person Sales Presentations and Client Visits
Client Management, Expansion & Retention
Time and Territory Management
Q & A
Post Meeting Group Discussions Student Message Board Participation
Enroll Now / Class Schedule
PLACEMENT SPECIALIST TRACK
Who Should Attend:
Home care staffing professionals who recruit and/or staff or manage those who are involved in recruiting and/or staffing of skilled and unskilled home care personnel.
Staffing/Placement Specialists
Recruiters
Branch or Operations Managers
Executive Managers and Owners
What We Cover:
Best Practices in Home Health Agency and Home Care Staffing
Managing Your Desk and Your Time
Managing Stress and Avoiding Staffing Burn-Out
Managing Your Database for Fill-Time Efficiency
Nearly Perfect Skill Matching and Scheduling
Nearly Flawless Assignment Intake
Successful and Creative Recruiting
Interviewing and Assessing New Applicants
Candidate Management
Client Management
Handling Candidate and Client Complaints
Handling Challenging Situations (Worker Injuries, Harassment, Workplace Violence, Employee Theft)
The Art of Negotiation with Candidates and Clients
Building Relationships with Candidates and Clients
Q & A
Post Meeting Group Discussions Student Message Board Participation
Enroll Now / Class Schedule
MANAGEMENT TRACK
Who Should Attend:
Staffing professionals who manage a home health care agency or home care staffing division, branch or company.
HHA Administrators or Directors
HHA or Home Care Branch Managers
Executive Managers and Owners
What We Cover:
Business Planning
Business Development Fundamentals
Customer Service and Relationships
Internal Staff Hiring and Management
Internal Staff Training and Development
Sales and Productivity Metrics
Standard Operating Procedures
Best Practices in HHA and Home Care Staffing Operations
Best Practices in Recruiting and Qualifying Home Care Workers
Safety and Risk Management
Finance and Back Office Management
Q & A
Post Meeting Group Discussions Student Message Board Participation
Enroll Now / Class Schedule
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