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Home Care Staffing Coordinator/Scheduler Training
Program Fee: $675.00 - Course Schedules - Register Now
PROGRAM OVERVIEW:
The home care staffing coordinator (or scheduler) is a key player in the home care or home health care operation.
The home care providers, referral sources and clients must be treated with respect, professionalism and competence every hour of every day. The coordinator has to juggle many tasks, treat every order with urgency and the fullest concern for the outcome. This course starts with this point of view and provides training in the nuts and bolts of this sensitive and critical position. This course is "simply the best" industry-specific service home care staffing coordinator training course because it is based on 21st century best practices.
Participants will perform actual functions including:
- Service intakes
- Scheduling and rescheduling home care providers (visits and shifts)
- Responding to challenging situations, issues and complaints
Who Should Attend This Class:
- New and Aspiring Home Care Staffing Coordinators/Schedulers
- Experienced Home Care Staffing Coordinators/Schedulers
- Non-medical supportive, skilled, private pay or home health
Program Includes:
- Staffing Industry/Home Care Industry Instructor
- Training Materials
- 1.2 Continuing Education Units
- Certificate of Completion
- Transportation (Waterfront Hilton or HB Hyatt Regency to/from ISU)
- Lunch
Participants Will Learn How to:
- The Home Care: History, Overview and Trends
- The Types of Home Care Services: N/M Supportive, Skilled, HHCA
- Handle Intake Requests for home care services
- Schedule/reschedule home care providers on visits & shifts, based on case requirements and availability
- Make Confirmation calls to home care providers and clients
- Maintain schedules and client information/changes
- Verify telephony reports
- Recruit and interview home care providers
- Effectively conduct Orientation program
- Screen and evaluate home care providers
- Build good relationships with referral sources, clients and families
- Handle home care providers’ problems and complaints
- Handle client problems and complaints
- Handle incident reports
- Understand Payroll, Billing, A/R, Credit & Collections Overview
- Effectively participate in case conferences
- Establish and sustain an effective team approach
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