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The Goal of this Toolkit and Reference Guide is to help OnSite Staffing Managers become better educated and equipped to be outstanding in their roles.
The toolkit consists of informative content divided by subject; recommended books and resources; articles, case studies and exercises; and Test Your Knowledge Quiz and Final Exam.
In addition, we have given you sections in the Toolkit to store some important documents such as your companys Sexual Harassment Policy.
The 330-page manual is extremely user-friendly with tabbed sections for quick display of the section and information you need.
INTRODUCTION
About this Toolkit and Reference Guide
Test Your Knowledge Quiz
Test Your Knowledge Quiz Answers
VOP & WORKFORCE MANAGEMENT SOLUTIONS
Definitions
History and Overview
Contingent Workforce Management Trends
Program Fundamentals, Features & Benefits
Client Expectations
ONSITE STAFFING MANAGER ROLE
The Role of the OnSite Staffing Manager
Background, Qualities & Skills Required
Day in the Life of an OnSite Staffing Manager
Getting Started on the Right Foot
VOP Contracts & Compliance
Confidentiality Issues
CLIENT SERVICE
Communication With Client Team
Working With Clients Job Requirements Process
Working With Clients Job Requisitions
Job Information What To Obtain & Document
Presenting An Assignment/Opportunity To Candidate
Presenting A Candidate To A Hiring Manager
Superior Customer Service Delivery
Client Satisfaction Assurance
Handling Customer Problems And Complaints
RECRUITING, INTERVIEWING & HIRING FUNCTIONS
Recruiting and Hiring Functions: An Overview
Client Profile, Culture and Needs
Effective Recruiting Advertising
Qualifying and Phone Screening Potential Candidates
Interviewing, Evaluating and Processing Candidates
Permissible Pre-Employment Interviewing Questions
Recruiting, Interviewing, Hiring and The Law
Co-Employment Issues
Pre-Employment Background and Reference Checks
Hiring and Orientations
MANAGING THE CONTINGENT WORKFORCE
Managing Contingent Workforce Key Objectives
Minimizing Absenteeism and Lateness Among Workers
Managing Diversity
Employee Retention & Morale Building
Handling Employee Problems & Complaints
Counseling an Employee
Firing/Terminating an Employee
Exit Interviews
Maintaining Worker Safety and Well Being
Safety & Risk Management What You Can Do
Sexual Harassment and Discrimination Claims
BUSINESS ETIQUETTE/COMMUNICATONS AND MEETINGS
Business Etiquette At The Client Site
Phone and Email Etiquette
Business Etiquette Book Suggestions
Effective Meetings
BUILDING RELATIONSHIPS
Building Relationships with Client Team
Building Relationships with Secondary Vendors
Building Relationships with Temporaries
Building Relationships with Staffing Team
ADMINSTRATION
Time/Desk Management and Organization
Time Reporting, Approvals, Payroll
Use of VOP Staffing Automation
TEST YOUR KNOWLEDGE
Final Exam
Final Exam Answers
RESOURCES
Internet Resources and Book Suggestions
Books
ADDENDUM
Primary Staffing Vendor Contract
Secondary Staffing Vendor Contract
Notes
Order
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