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SELLING FROM THE STAFFING DESK
Expand Business from The Staffing Desk
Program Fee: $650.00 - Course Schedules - Register Now
PROGRAM OVERVIEW:
Staffing firms are finding that to satisfy today's demanding customer their Sales, Marketing and Service processes need to be blended into ONE Customer-Centered operation. Customer Service must be the constant of the entire Sales Cycle – from leading customers to your firm, solving their staffing problems, sending them away happy and bringing them back again!
While salespeople continue to generate new sales opportunities for the staffing company, the Staffing specialist is often the primary business advisor / solution provider/ relationship solidifier.
Staffing specialists wield the POWER of building or eroding important customer relationships. Often, they are the most important revenue builder/profit-generating member of the staffing team. But, we are often reluctant to talk about that reality because … the one word that many Staffing specialists cringe at is "Sales". They hesitate to accept the idea of ME = Salesperson. By replacing the mindset/title "Salesperson" to "Business Advisor" or "Customer Solutions Expert", the Staffing Specialist can understand that the best way to build sales from the inside desk is to become a Customer-Centered Advisor, Solutions Provider and Client Retention Expert.
Who Should Attend This Class:
- Experienced Staffing Coordinators
- Sales Personnel
- Branch Managers
- Staffing Professionals Dedicated To Exceeding Client and Applicant Expectations
Program Includes:
- Staffing Industry Instructor
- 100+pp Building Sales from the Staffing Desk Manual (available separately for $195.00)
- 1.2 Continuing Education Units
- Certificate of Completion
- Transportation (Waterfront Hilton or HB Hyatt Regency to/from ISU)
- Lunch
Participants Will Learn:
- Why the Staffing Business is a BIG-TICKET business!
- Profile of a Successful Staffing Specialist
- Service Desk Business Plan – The 'Technology' of Growth
- Deliver What Your Staffing Clients Value!
- Professionalism Tips
- The Importance of the Phone
- Take the Initiative – Proactive Calls to Customers & Prospects
- Increase Business through Negotiation
- Promoting Hot Candidates
- Talent Marketing Program Ingredients
- Obtaining Client/Prospect Referrals
- Analyzing Applicants and Their Information to Uncover Opportunities
- Penetrating Client/Prospect Departments
- Networking at Trade, Business or Community Groups
- Expanding Assignments and "Head Count"
- Client Analysis/Data Collection (Surveys, "future" discussions, facility visits)
- Amazing Customer Service
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