For the staffing professional/team who wants to startup or build a home care staffing business this 356-page, easy to understand and user-friendly manual will assist the reader to understand and implement the key practices to building a successful home care staffing business.

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The first decision to make in setting up a Home Care Staffing Business is to determine what type of agency or service to set up: Home Health Care Agency? Private Duty Home Care Service? Combination Service? The Home Care Comprehensive Startup Manual will help to do either/both.

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Table of Contents

SECTION 1 HOME CARE DIVISION/COMPANY START UP BASICS


• HOME HEALTH CARE AGENCY VS. PRIVATE DUTY HOME CARE
• WHO NEEDS HOME CARE?
• GLOSSARY OF HOME CARE TERMS
• THE HISTORY, EVOLUTION, REBIRTH & STATUS OF HOME CARE
• HOW CLIENTS (PATIENTS) PAY FOR HOME CARE
• HOME HEALTH CARE: DEFINED
• SERVICES TO OFFER
• INTERNAL STAFFING BASICS
• UNIONIZATION AND HOME HEALTH CARE STAFFING COMPANIES
• COMPANY START UP OUTLINE
• LICENSES, ACCREDITATIONS AND ASSOCIATIONS
• INSURANCE FOR HOME CARE/HOME HEALTH CARE AGENCIES
• START
• UP BUDGETED EXPENSES
• HIRING YOUR FIRST EMPLOYEE
• OFFICE SET UP
• HOME CARE SOFTWARE
• COMPETITION SHOPPING, PRICING AND PAY RATES
• RESOURCES FOR HOME CARE SERVICES
• INTERNAL STAFFING SALARIES
• CAREGIVERS CLASSIFICATION, RECRUITING & HIRING
• APPLICANT CLASSIFICATION, RECRUITING AND HIRING
• OBTAINING CLIENTS
• MEDIGAP (SUPPLEMENTAL INSURANCE) POLICIES
• BASIC SALES/MARKETING/RECRUITING TIPS
• WORKING WITH CLIENTS/PATIENTS

SECTION II JOB DESCRIPTIONS


• OWNER/ADMINISTRATOR
• CASE/CARE MANAGER JOB DESCRIPTION
• GERIATRIC CARE MANAGER (GCM JOB DESCRIPTION)
• STAFFING SPECIALIST
• HOME CARE PLACEMENT SPECIALIST/RECRUITER
• PAYROLL/BILLING/RECEIVABLES MANAGER
• MEDICAL BILLER/CODER/COLLECTOR
• RECEPTIONIST
• HOMEMAKER
• CNA - HOSPITAL/NURSING HOME
• CNA - HOME CARE
• 24-HOUR LIVE IN PERSONAL CARE ATTENDANT
• HOME HEALTH AIDE

SECTION III PERSONNEL POLICIES


• PERSONNEL RECORDS/REFERENCES
• ORIENTATION / TRAINING FOR CAREGIVERS
• HOME CARE ORIENTATION PACKET FOR CAREGIVERS
• COMPETENCY ASSESSMENT PROGRAM
• HEALTH REQUIREMENTS
• BACK SAFETY
• DRUG TESTING
• PERSONAL APPEARANCE & OTHER EMPLOYMENT CONDITIONS
• DISCIPLINARY ACTIONS
• WORKING CONDITIONS/EMPLOYEE SAFETY
• HARASSMENT
• INSERVICE EDUCATION FOR HOME CARE FIELD STAFF EMPLOYEES
• HIPAA QUIZ
• SUPERVISION OF HOME CARE FIELD STAFF EMPLOYEES

SECTION IV CLIENT (PATIENT) CARE


• PROVISION OF SERVICES/ON
• CALL POLICY
• SCOPE OF SERVICES
• REFERRAL/REQUEST FOR SERVICE AND ACCEPTANCE OF CLIENTS
• HOME CARE SERVICE POLICY
• DISCHARGE POLICY
• PHYSICIAN'S PLAN OF TREATMENT (CARE) /CHANGE ORDERS
• PROFESSIONAL / ANCILLARY CARE PLANS
• ASSESSMENT / REASSESSMENT
• NUTRITIONAL RISK ASSESSMENT
• MEDICAL SUPERVISION (Optional)
• TREATMENT POLICIES AND PROCEDURES
• INCIDENT REPORTS
• MEDICATION ADMINISTRATION
• DRUGS APPROVED FOR ADMINISTRATION
• MEDICATION ADMINISTRATION GUIDELINES
• CONTROLLED SUBST. & INTRAVENOUS FLUIDS
• ADVERSE DRUG REACTIONS
• MEDICATION ERRORS
• EMERGENCY/RESUSCITATION POLICY
• ADVANCE MEDICAL DIRECTIVES
• SENSORY IMPAIRED CLIENTS
• FOREIGN SPEAKING CLIENTS/CULTURAL CONSIDERATIONS
• CLIENT/CAREGIVER EDUCATION
• CLINICAL RECORD CONTENTS
• RECORD POLICIES/CONFIDENTIALITY/RELEASE OF INFORMATION
• TERMINALLY ILL CLIENTS
• ETHICAL ISSUES
• ETHICAL ISSUES FOR EMPLOYEES
• ABUSE
• TRANSFERS
• USE OF RESTRAINTS

SECTION V INFECTION CONTROL, EQUIPMENT AND SAFETY MANAGEMENT


• OSHA REGULATIONS/INFECTION CONTROL/EXPOSURE CONTROL PLAN
• BLOODBORNE PATHOGENS
• INFECTION CONTROL PROGRAM
• EMPLOYEE INFECTION CONTROL LOG
• CLIENT INFECTION CONTROL LOG
• DISEASES USUALLY CONSIDERED REPORTABLE
• INFECTION CONTROL EDUCATION/TRAINING
• UNIVERSAL PRECAUTIONS FOR ALL HEALTH CARE WORKERS
• LATEX ALLERGY
• EMPLOYEE HEALTH REQUIREMENTS/HEPATITIS B VACCINATION
• EMPLOYEE EXPOSURE TO AN INFECTIOUS DISEASE
• HIGH RISK EMPLOYEES
• MEDICAL LABORATORY SERVICES
• EMPLOYEE PROTECTIVE EQUIPMENT
• HAZARDOUS WASTE DISPOSAL
• DISPOSAL OF NEEDLES, SYRINGES AND SHARP ITEMS
• SAFETY MANAGEMENT
• PERSONNEL SAFETY
• EQUIPMENT AND SUPPLIES
• OCCUPATIONAL EXPOSURE TO TUBERCULOSIS
• FIRE SAFETY PLAN: ADMINISTRATIVE AND OFFICE STAFF
• HOME FIRE SAFETY PLAN
• SAFETY COMMITTEE

SECTION VI BILLING & COLLECTIONS


• BILLING
• MEDICARE BILLING
• CHARGE DETERMINATION
• INSURANCE CASES AND PRIVATE PAY
• TRANSPORTATION REIMBURSEMENT
• ACCOUNTS RECEIVABLES


SECTION VII SAMPLES, FORMS AND ADDENDUMS


• PATIENTS BILL OF RIGHTS
• CLIENTS RIGHTS AND RESPONSIBILITIES
• CLIENT/PATIENT REFERRAL INTAKE FORM